To keep our city safe, a mobile health program will be offered through the City of Baltimore. The emocha Health mobile app will support employees in keeping track of any symptoms during this time. Please join us in keeping our city & community healthy and safe.
Instructional Video
General Questions
To keep our city safe during COVID-19, a mobile health program offered through the City of Baltimore will allow staff to self-screen for COVID-19 symptoms and temperature as part of the City’s restoration of services effort. The emocha Health mobile app will support staff to track any symptoms during this time. Please join us in keeping our city & community healthy and safe.
emocha provides a HIPAA-secure 2-way chat so that you can ask questions about your check-ins, screening period, and symptoms. emocha can respond to FAQs submitted through this chat. The City of Baltimore will also provide additional resources, including print materials with additional details.
While participation is not required, employees that choose not to utilize the emocha mobile app for self-screening will be required to go through an onsite screening process prior to entering the workplace. The emocha app is designed to do this in a streamlined, simplified way for you and for your coworkers
To confirm emocha’s legitimacy, employees can verify partnerships with your HR representative.
The City of Baltimore will utilize this service to facilitate workplace entry until further notice.
emocha does not offer any information regarding testing results. To access results, please contact your testing facility or healthcare provider.
You should dial 911 in case of emergency.
You should download the emocha asynchronous video DOT application from the Apple App Store or Google Play Store.
If you do not have a smartphone, you can use an online web portal kiosk to submit your check-in at your worksite or other designated location. This online form will collect your information and allow you to submit the check-in and receive your badge. Please refer to the section titled “Kiosk Question” for additional information.
Technical Questions
For technical support from emocha or assistance downloading the app, please contact emocha Health directly at 240-343-9500 from 9 a.m. to 5 p.m., Monday to Friday.
emocha runs on the most basic types of smartphones. As long as the phone includes a front-facing camera, the emocha mobile app will work. In terms of iPhones and Androids, emocha is designed to support iPhones iOS version 10 and up, and Androids version 4.1 and up. You can also use a tablet.
The app is easy to use and only involves a few steps. Employees click the link sent via SMS to download the emocha app, and use the username provided in the SMS. You will be taken through a simple password reset workflow to log into the app. emocha will provide instructions to ensure you can easily log in.
Your password must contain at least 8 characters, with at least one capital letter and one number.
emocha’s app is fully HIPAA compliant, with end-to-end data encryption. Everything on the app, including submitting a video, is private and secure. It will only be accessed by emocha’s Patient Solutions team, which is composed of public health specialists.
When you submit your daily check-in, you will be asked if you are experiencing any symptoms. If yes, you will be asked to record a short video of yourself taking your temperature using a thermometer and describing any symptoms. For this feature, we need access to your phone’s microphone and video recording capabilities. This data is automatically encrypted on your phone and securely transferred to the emocha web portal. Only authorized users will have access to your data.
Notifications are used to send you daily check-in reminders. You may also receive notifications that you have unread chat messages.
No, the emocha app does not capture or use geolocation data.
Please ensure that you have downloaded the latest version of the emocha app. To update your app, visit the Apple App Store or Google Play store and tap “Update.” If you are still having trouble, contact our team at helpdesk@emocha.com. For additional technical support, contact emocha Health directly at 240-343-9500 from 9 a.m. to 5 p.m., Monday to Friday.
Once set up, your username and password will work on any mobile device to log into the emocha app. Wherever the app is installed and the user is logged in, you can receive push notifications which include check-in reminders and in-app chat message notifications. In order to receive text messages sent to a phone number (i.e. SMSs), you must update your phone number on file with emocha Health in one of two ways:
- Call the emocha Adherence Services line to speak with an emocha Engagement Specialist, 240-343-9500 Monday-Friday between 9am-5pm Eastern Time.
- If logged into the emocha app, send a chat message to an emocha Engagement Specialist who will update it directly.
Daily Check-ins
A check-in is a daily log-in to the emocha app in which you answer the questions displayed on the screen. If you take a video (for those with symptoms), please be sure to display your thermometer’s temperature reading and state your temperature reading out loud.
If you are receiving reminders to check-in that say “Please remember your emocha check-in!” (SMS and/or PUSH notifications) you can change these in the Profile section of the app. These are automatically generated reminders that you can add, modify, and delete as you need.
If you do not check in on a work day, the City of Baltimore will not authorize or permit you to come onsite.
The City of Baltimore requires that you check-in every day you are scheduled to work, no more than 3 hours before the start of your shift. in order to be allowed to enter your workplace.
Every check-in is reviewed by members of emocha’s Patient Solutions Team. This team will review videos within 4 business hours of your check-in between 9 a.m. and 5 p.m. Eastern Time. The emocha team will share critical symptoms in accordance with the City of Baltimore’s procedures.
No, your videos are immediately sent to our servers. If you do not have connectivity, we store videos in a locked and encrypted manner to protect your privacy. Once you submit a video, only emocha’s team has access to them. emocha’s care team may share information about your videos with your employer.
Please contact your HR Representative for further health assessment.
If you don’t have a thermometer, we ask that you still submit videos in which you track your symptoms.
You should receive a text message and/or email with instructions on how to download emocha and log in for the first time. Watch the video above for step-by-step directions.
Yes, you will receive text reminders to sign up.
After you sign up, you will receive text messages at 7 a.m. to remind you to check in for the day. Important: The check-in reminders times can be adjusted. Tap the menu icon in the top right of your app and navigate to your “Profile.” Scroll down to “Check-in reminders” to adjust both SMS and push notifications check-in reminders.
If you report experiencing a symptom, you will be asked to take a video through the emocha app. On the video, please be sure to show your thermometer’s temperature reading and state your temperature reading out loud.
Digital Badge
If you receive a yellow badge, the City of Baltimore will not clear you to enter the worksite and must contact your supervisor to notify them that you do not have clearance to be onsite. You must also contact your agency’s HR Representative for a further health assessment andd to determine next steps.
The gray badge indicates that you have not submitted your daily check-in.
The badge is good for the current day and will expire at midnight. For security purposes, the badge displays the date and time. Continue checking in to continue receiving up-to-date badges within the app.
The badge will not tell you what to do. Consult the City of Baltimore procedures for returning to work and workplace entry if you are unsure what to do.
If you check in more than once per day, any concerning check-ins will count towards the badge color displayed. For example, if you submit a fever during one of the check-ins, the badge will display as yellow for the rest of the day. If all check-ins have no symptoms reported, then the latest check-in will be green and displayed on the badge.
You can locate the badge in the app by logging in, selecting the menu symbol in the top-right corner, and selecting “Badge” from the menu.
Please contact your agency HR representative for further guidance about changing your badge.
For technical support from emocha or assistance with your badge, please contact emocha Health directly at 240-343-9500 from 9 a.m. to 5 p.m. Eastern Time, Monday to Friday.
User Guide
Click here to download the User Guide for the mobile app.
Technical Support
For technical support, please contact us at helpdesk@emocha.com or call us at 240-343-9500 from 9 a.m. to 5 p.m., Monday to Friday.
