Employee Return-to-Work Monitoring Service
To keep you, your colleagues, and your families safe during the coronavirus pandemic, a mobile health program offered through LPA Inc. will remotely monitor and support employees. Use of the emocha Health app will allow your employer to support you in tracking any symptoms you may experience during this time, ensure timely notification for consideration of medical evaluation and/or COVID-19 testing, and enable assessments for return to work. Participation in this program is strongly encouraged. Please join us in keeping our workplace healthy and safe.
Instructional Video
General Questions
To keep you and your colleagues safe during the coronavirus pandemic, this program helps support employees in tracking any symptoms they may experience. Use of the emocha Health app will allow LPA Inc. to regularly monitor employees for symptoms and ensure timely notification for consideration of further medical evaluation, testing, or preventative measures.
emocha provides a HIPAA-secure 2-way chat so that you can ask questions. emocha can respond to FAQs submitted through this chat. Many employers will also provide resources prior to enrollment, including print materials with additional details.
While participation is not required, emocha is strongly recommended to help track symptoms in one system. emocha is designed to do this in a streamlined, simplified way for you and for your colleagues. Employees will have the option to opt out of the program and be screened at the door.
To confirm emocha’s legitimacy, employees can verify partnerships with their employers. emocha can also share concerns and ask someone to reach out.
The monitoring period is 90 days. emocha will let users know when their monitoring period is complete.
emocha does not offer any information regarding testing results. To access results, please contact your testing facility or healthcare provider.
You should dial 911 in case of emergency.
You should download the emocha asynchronous video DOT application from the Apple App Store or Google Play Store.
Technical Questions
For technical support from emocha or assistance downloading the app, please contact emocha Health directly at (858) 927-8510 from 9 a.m. to 5 p.m. EST, Monday through Friday.
emocha runs on the most basic types of smartphones. As long as the phone includes a front-facing camera, the emocha mobile app will work. In terms of iPhones and Androids, emocha is designed to support iPhones iOS version 10 and up, and Androids version 4.1 and up.
The app is easy to use and only involves a few steps. Employees click the link sent via SMS to download the emocha app, and use the username provided in the SMS. You will be taken through a simple password reset workflow to log into the app. emocha will provide instructions to ensure you can easily log in.
emocha’s app is fully HIPAA compliant, with end-to-end data encryption. Everything on the app, including submitting a video, is private and secure. It will only be accessed by emocha’s Patient Solutions team, comprised of public health specialists.
When you submit your daily check-in, you will be asked if you are experiencing any symptoms. If yes, you will be asked to record a short video of yourself taking your temperature and stating how you are feeling. For this feature, we need access to your phone’s microphone and video capabilities. This data is automatically encrypted on your phone and securely transferred to the emocha web portal. Only authorized users will have access to your data.
Notifications are used to send you daily check-in reminders. You may also receive notifications that you have unread messages.
Please ensure that you have the latest version of the app downloaded. To update your app, visit the App Store or Google Play store and tap “Update.” If you are still having trouble, contact our team at helpdesk@emocha.com
Daily Check-ins
A check-in is a daily log-in to the emocha app in which you answer the questions displayed on the screen. If you take a video (for those with symptoms), please be sure to display your temperature reading and state your temperature reading out loud.
If you are receiving reminders to check-in that say “Please remember your emocha check-in!” (SMS and/or PUSH notifications) you can change these in the Profile section of the app. These are automatically generated reminders that you can add/modify/delete as you need.
If you miss the previous day’s check-in, emocha’s team will follow up with you to support you in completing the check-in.
You must check in at least once per day. emocha’s team reviews check-ins between the hours of 9 a.m. to 5 p.m. EST, Monday through Friday.
Every check-in is reviewed by members of emocha’s Patient Solutions Team. This team will review submissions between the hours of 9 a.m. to 5 p.m. EST, Monday through Friday. The team will escalate critical symptoms in accordance with your employer’s policy.
No, your videos are immediately sent to our servers. If you do not have connectivity, we store videos in a locked and encrypted manner to protect your privacy. Once you submit a video, only emocha’s team has access to them. emocha’s care team may share information about your videos with your employer.
You can select “No” in the app, but use the in-app chat feature to let the team know about these symptoms. emocha’s team will review and reach out to you if needed.
If you don’t have a thermometer, we ask that you still submit videos in which you track your symptoms.
You should receive a text message and/or email with instructions on how to download emocha and log in for the first time. Watch the first video above for step-by-step directions.
Yes, you will receive text reminders to sign up.
After you sign up, you will receive text messages to remind you to check in at 7 am. Important: these can be adjusted. Tap the menu icon in the top right of your app and navigate to your “Profile.” Scroll down to check-in reminders and adjust both SMS reminders and push notifications.
If you report experiencing a symptom, you will be asked to take a video through the app. On the video, please be sure to show your temperature reading and state your temperature reading out loud.
Digital Badge
You will receive a yellow badge if you reported symptoms, reported a temperature of 100.0 or higher, selected ‘Yes’ for the community exposure question, or selected the ‘No Thermometer’ checkbox when prompted to input your temperature reading.
The badge is good for the current day and will expire at midnight. For security purposes, the badge displays the date and time. You should continue check-ins to continue receiving up-to-date badges within the app.
The badge will not tell you what to do; this should be communicated through company policy along with emocha enrollment.
If you check in more than once per day, any concerning submissions will count towards the badge display. For example, if you submit a fever during one of the check-ins, the badge will display as yellow. If all check-ins are asymptomatic, the latest check-in will be displayed on the badge.
You can locate the badge in the app by logging in, selecting the menu symbol in the top-right corner, and selecting Badge from the menu.
If you accidentally checked in with symptoms, please contact emocha and we will help you resolve this issue.
For technical support from emocha or assistance with your badge, please contact emocha Health directly at (858) 927-8510 from 9 a.m. to 5 p.m., Monday through Friday.
User Guide
Click here to download the User Guide.
Technical Support
For technical support, please contact us at helpdesk@emocha.com or call us at (858) 927-8510 from 9 a.m. to 5 p.m., Monday through Friday.
