Francis Parker School
Return-to-Campus Monitoring Service
Instructional Video
Multiple Accounts
One device
General Questions
To keep the Parker community safe in response to the coronavirus pandemic, this program helps support students and staff in tracking any symptoms they may experience. Use of the emocha Health app will allow Francis Parker School to regularly monitor students and staff for symptoms and ensure anyone entering campus is symptom-free.
emocha provides a HIPAA-secure 2-way chat so that you can ask questions. emocha can respond to questions submitted through this chat. In addition to this FAQ page, Parker will provide additional resources to support Parker community members in enrolling in emocha. Resources and contact information for each school are also listed in the emocha app Resource tab.
Participation in this program is mandatory for all students to come to school and enter campus. emocha helps Parker track any potential symptoms and create a safe return-to-learn policy in a streamlined, simplified way for the entire school community.
You should dial 911 in case of emergency.
You should download the emocha asynchronous video DOT application from the Apple App Store or the Google Play Store.
Yes. During enrollment, the phone number associated with the account will receive the welcome text message and prompt the recipient to download the app, create a password, and log in. Once these credentials have been created, parents can share this information with the student, and/or with a parent or guardian who may also be completing check-ins on behalf of the student.
Those credentials can be used without any additional text enrollment, and from other phone numbers or devices.
emocha’s team can update verified contact information, including phone numbers, for users. Requests to modify student data in the emocha system must first be verified and approved by Francis Parker School.
Log-in credentials can always be used without any additional text enrollment, and from other phone numbers or devices, without changing the phone number.
If you need to set up multiple accounts on a single device—for example, if you are a parent completing check-ins for two children—you will select which account to log into when you open the emocha app.
If you have set up a touch ID, face ID, or PIN for an account, a “Select Your Account” window will appear when you open the emocha app. Select which account you want to log into, and enter your PIN or scan your face/touch ID.
*TIP*: For families, make sure you can distinguish users based on the first three characters.
Technical Questions
For technical support from emocha or assistance downloading the app, please contact emocha Health directly at (858) 927-8500 from 9 a.m. to 5 p.m., Monday to Friday.
emocha runs on the most basic types of smartphones. As long as the phone includes a front-facing camera, the emocha mobile app will work. In terms of iPhones and Androids, emocha is designed to support iPhones iOS version 10 and up, and Androids version 4.1 and up. You can also use a tablet.
The app is easy to use and only involves a few steps. You can click the link sent via SMS to download the emocha app, and use the username provided in the SMS. You will be taken through a simple password reset workflow to log into the app. emocha will provide instructions to ensure you can easily log in.
emocha’s app is fully HIPAA compliant, with end-to-end data encryption. Everything on the app, including submitting a video, is private and secure. It will only be accessed by emocha’s Patient Solutions team, comprised of public health specialists.
When you submit your daily check-in, you will be asked if you are experiencing any symptoms. If yes, you will be asked to record a short video of yourself taking your temperature and stating how you are feeling. For this feature, we need access to your phone’s microphone and video capabilities. This data is automatically encrypted on your phone and securely transferred to the emocha web portal. Only authorized users will have access to your data.
Notifications are used to send you daily check-in reminders. You may also receive notifications that you have unread messages.
Please ensure that you have the latest version of the app downloaded. To update your app, visit the App Store or Google Play store and tap “Update.” If you are still having trouble, contact our team at helpdesk@emocha.com or by phone at (858) 927-8500 from 9 a.m. to 5 p.m., Monday to Friday.
Daily Check-ins
A check-in is a daily log-in to the emocha app in which you answer the questions displayed on the screen. If you take a video (for those with symptoms), please be sure to display your temperature reading and state your temperature reading out loud.
For students who are between Junior Kindergarten and Grade 8, parents will complete check-ins on behalf of their child. Students in Grades 9 through 12 may complete their check-ins using their own device. For all other students who may not have a smartphone, parents will complete check-ins for their child.
If you are receiving reminders to check-in that say “Please remember your emocha check-in!” (SMS and/or PUSH notifications) you can change these in the Profile section of the app. These are automatically generated reminders that you can add/modify/delete as you need.
If you miss the previous day’s check-in, emocha’s team will follow up with you to support you in completing the check-in.
You must check in at least once per day. emocha’s team reviews check-ins between the hours of 8 a.m. and 8 p.m. Those received after 8 p.m. will be reviewed the following day.
Every check-in is reviewed by members of emocha’s Patient Solutions Team. This team will review submissions within 4 hours, if received between 8 a.m. and 8 p.m. The team will escalate critical symptoms in accordance with your employer’s policy.
No, your videos are immediately sent to our servers. If you do not have connectivity, we store videos in a locked and encrypted manner to protect your privacy. Once you submit a video, only emocha’s team has access to them. emocha’s care team may share information about your videos with your employer.
You can select “No” in the app, but use the in-app chat feature to let the team know about these symptoms. emocha’s team will review and reach out to you if needed.
If you don’t have a thermometer, we ask that you still submit videos in which you track your symptoms.
You should receive a text message and/or email with instructions on how to download emocha and log in for the first time. Watch the first video above for step-by-step directions.
Yes, you will receive text reminders to sign up 3x/day at 8am, 12pm, and 7pm ET.
After you sign up, you will receive text messages to remind you to check in at 8am and 8pm. Important: these can be adjusted. Tap the menu icon in the top right of your app and navigate to your “Profile.” Scroll down to check-in reminders and adjust both SMS reminders and push notifications.
Digital Badge
If you receive a yellow badge, you should not come to campus, and the school should communicate with you directly as to next steps. In the meantime, you should continue to monitor symptoms through the app.
The gray badge indicates that you have not submitted your daily check-in and you should proceed to completing your check-in.
The badge is good for the current day and will expire at midnight. For security purposes, the badge displays the date and time. You should continue check-ins daily to continue receiving up-to-date badges within the app.
Parker faculty, staff, and security will communicate if you are not permitted to enter campus. If you receive a green badge after your check-in, this information will be sent automatically to the school in order for you to come to campus. Upper School students may show the badge on their phone. Lower and Middle School students will use their school ID to check in with an attendance secretary upon arrival at school.
If you check in more than once per day, any concerning submissions will count towards the badge display. For example, if you submit a fever during one of the check-ins, the badge will display as yellow. If all check-ins are asymptomatic, the latest check-in will be displayed on the badge.
If you accidentally checked in with symptoms, please contact emocha at (858) 927-8500 and we will help you resolve this issue.
User Guide
Click here to download the User Guide.
Technical Support
For technical support, please contact us at helpdesk@emocha.com or call us at (858) 927-8510 from 9 a.m. to 5 p.m., Monday through Friday.
