Employee Return-to-Work Monitoring Service

To keep you, your colleagues, and your families safe during the coronavirus pandemic, a mobile health program offered through your employer will remotely monitor and support employees. Use of the emocha Health app will allow your employer to support you in tracking any symptoms you may experience during this time, ensure timely notification for consideration of medical evaluation and/or COVID-19 testing, and enable assessments for return to work. Participation in this program is strongly encouraged. Please join us in keeping our workplace healthy and safe.

Instructional Video

General Questions

Why am I being asked to participate in this program?

To keep you and your colleagues during the coronavirus pandemic, this program helps support employees in tracking any symptoms they may experience. Use of the emocha Health app will allow your employer to regularly monitor employees for symptoms and ensure timely notification for consideration of further medical evaluation, testing, or preventative measures.

Where can I go to get more information?

emocha provides a HIPAA-secure 2-way chat so that you can ask questions. emocha can respond to FAQs submitted through this chat. Many employers will also provide resources prior to enrollment, including print materials with additional details.

Is this mandatory?

Check with your employer for their specific policy on using emocha. Even if participation is not required, emocha is strongly recommended to help track symptoms in one system. emocha is designed to do this in a streamlined, simplified way for you and for your colleagues.

How can I confirm this program is legitimate?

To confirm emocha’s legitimacy, employees can verify partnerships with their employers. emocha can also share concerns and ask someone to reach out.

How long is the program?

The monitoring period is typically 14 days. emocha will let users know when their monitoring period is complete. 

How can I access my test results?

emocha does not offer any information regarding testing results. To access results, please contact your testing facility or healthcare provider.

What do I do if there is an emergency?

You should dial 911 in case of emergency.

Which app do I download?

You should download the emocha asynchronous video DOT application.

Technical Questions

I need help accessing the emocha app. What do I do?

For technical support from emocha or assistance downloading the app, please contact emocha Health directly at 410-220-5655 from 8 a.m. to 8 p.m., seven days a week.

What kind of phone do I need to have?

emocha runs on the most basic types of smartphones. As long as the phone includes a front-facing camera, the emocha mobile app will work. In terms of iPhones and Androids, emocha is designed to support iPhones iOS version 10 and up, and Androids version 4.1 and up.

I don’t use my phone often, will I be able to use the app? How does it work?

The app is easy to use and only involves a few steps. Employees click the link sent via SMS to download the emocha app, and use the username provided in the SMS. You will be taken through a simple password reset workflow to log into the app. emocha will provide instructions to ensure you can easily log in.

Is my information secure? Do these videos get deleted?

emocha’s app is fully HIPAA compliant, with end-to-end data encryption. Everything on the app, including submitting a video, is private and secure. It will only be accessed by emocha’s Patient Solutions team, comprised of public health specialists.

At app download, why am I being asked for permission to access camera, audio, and notifications?

When you submit your daily check-in, you will be asked if you are experiencing any symptoms. If yes, you will be asked to record a short video of yourself taking your temperature and stating how you are feeling. For this feature, we need access to your phone’s microphone and video capabilities. This data is automatically encrypted on your phone and securely transferred to the emocha web portal. Only authorized users will have access to your data.

Notifications are used to send you daily check-in reminders. You may also receive notifications that you have unread messages. 

I am still having trouble with the app. What can I do?

Please ensure that you have the latest version of the app downloaded. To update your app, visit the App Store or Google Play store and tap “Update.” If you are still having trouble, contact our team at helpdesk@emocha.com.

Daily Check-ins

What is a check-in?

A check-in is a daily log-in to the emocha app in which you answer the questions displayed on the screen. If you take a video (for those with symptoms), please be sure to display your temperature reading and state your temperature reading out loud.

How do I change my check-in reminders?

If you are receiving reminders to check-in that say “Please remember your emocha check-in!” (SMS and/or PUSH notifications) you can change these in the Profile section of the app. These are automatically generated reminders that you can add/modify/delete as you need.

What happens if I don’t check in?

If you miss the previous day’s check-in, emocha’s team will follow up with you to support you in completing the check-in.

By what time of day do I need to submit the check-in?

You must check in at least once per day. emocha’s team reviews check-ins between the hours of 8 a.m. and 8 p.m. Those received after 8 p.m. will be reviewed the following day.

Who reviews my videos?

Every check-in is reviewed by members of emocha’s Patient Solutions Team. This team will review submissions within 4 hours, if received between 8 a.m. and 8 p.m. The team will escalate critical symptoms in accordance with your employer’s policy. 

Can I see my video?

No, your videos are immediately sent to our servers. If you do not have connectivity, we store videos in a locked and encrypted manner to protect your privacy. Once you submit a video, only emocha’s team has access to them. emocha’s care team may share information about your videos with your employer.

What if I have symptoms that aren’t on the list?

You can select “No” in the app, but use the in-app chat feature to let the team know about these symptoms. emocha’s team will review and reach out to you if needed.

What if I don't have a thermometer?

If you don’t have a thermometer, we ask that you still submit videos in which you track your symptoms.

How do I log into emocha?

You should receive a text message and/or email with instructions on how to download emocha and log in for the first time. Watch the first video above for step-by-step directions.

Will I be reminded to enroll in emocha?

Yes, you will receive text reminders to sign up 3x/day at 8am, 12pm, and 7pm ET. 

Why am I receiving daily check-in reminders?

After you sign up, you will receive text messages to remind you to check in at 8am and 8pm. Important: these can be adjusted. Tap the menu icon in the top right of your app and navigate to your “Profile.” Scroll down to check-in reminders and adjust both SMS reminders and push notifications.

Employee User Guide

Click here to download the Mobile App User Guide.

Technical Support

For technical support, please contact us at helpdesk@emocha.com or call us at 410-220-5655 from from 9 a.m. to 5 p.m., Monday through Friday.