Employee Return-to-Work Monitoring Service
To keep you, your colleagues, and your families safe, a mobile health program offered through your employer will remotely monitor and support employees. Use of the emocha Health app will allow your employer to support you in tracking any symptoms you may experience during this time, ensure timely notification for consideration of medical evaluation and/or COVID-19 testing, and enable assessments for return-to-work programming. Participation in this program is strongly encouraged. Please join us in keeping our workplace healthy and safe.
Instructional Video
General Questions
To keep you and your colleagues safe during the coronavirus pandemic, this program helps support employees in tracking any symptoms they may experience. Use of the emocha Health app will allow your employer to regularly monitor employees for symptoms and ensure timely notification for consideration of further medical evaluation, testing, or preventative measures.
emocha provides a HIPAA-secure 2-way chat so that you can ask questions. emocha can respond to FAQs submitted through this chat. Many employers will also provide resources prior to enrollment, including print materials with additional details.
Check with your employer for their specific policy on using emocha. Even if participation is not required, emocha is strongly recommended to help track symptoms in one system. emocha is designed to do this in a streamlined, simplified way for you and for your colleagues.
To confirm emocha’s legitimacy, employees can verify partnerships with their employers. emocha can also share your concerns and ask someone from your company to reach out.
The monitoring period is typically 90 days, but will depend on your employer’s policies. emocha will let users know when their monitoring period is complete.
emocha does not offer any information regarding testing results. To access results, please contact your testing facility or healthcare provider.
You should dial 911 in case of emergency.
You should download the emocha asynchronous video DOT application from the Apple App Store or the Google Play Store.
Once established, the username and password will work on any mobile device to log into the emocha app. Wherever the app is installed and the user is logged in, they can receive push notifications which include check-in reminders and in-app chat message notifications. In order to receive text messages sent to a phone number (i.e. SMSs), the employee must update their phone number on file with emocha Health in one of two ways:
- Call the emocha Adherence Services line to speak with an emocha Engagement Specialist, 410-864-8587 between 9 a.m. to 5 p.m., Monday to Friday EST
- If logged into the emocha app, send a chat message to an emocha Engagement Specialist who will update it directly.
Technical Questions
For technical support from emocha or assistance downloading the app, please contact emocha Health directly at 410-864-8587 or helpdesk@emocha.com from 9 a.m. to 5 p.m., Monday to Friday Eastern Time.
emocha runs on the most basic types of mobile devices, including smartphones and tablets. As long as the mobile device includes a front-facing camera, the emocha mobile app will work. In terms of iPhones and Androids, emocha is designed to support iPhones iOS version 9.3 and up, and Androids version 4.1 and up.
The app is easy to use and only involves a few steps. Employees click the link sent via SMS or email to set up an emocha username and password. Once you have completed registration, you will be shown the buttons to download the emocha app from either the Apple App Store of the Google Play Store. Once the app is downloaded, log in with the username and password you just created.
emocha’s app is fully HIPAA compliant, with end-to-end data encryption. Everything on the app, including submitting a video, is private and secure. It will only be accessed by emocha’s Patient Solutions team, which is composed of public health specialists.
Data is stored for 7 years, per HIPAA requirements.
No, the emocha app does not capture or use geolocation data.
When you submit your daily check-in, you will be asked if you are experiencing any symptoms. If yes, you will be asked to record a short video of yourself taking your temperature using a thermometer and stating how you are feeling. For this feature, we need access to your phone’s microphone and video recording capabilities. This data is automatically encrypted on your phone and securely transferred to the emocha web portal. Only authorized users will have access to your data.
Notifications are used to send you daily check-in reminders. You may also receive notifications that you have unread chat messages.
Your password must contain at least 8 characters, at least one capital letter, at least 1 number, and at least one special character.
Daily Check-ins
A check-in is a daily log-in to the emocha app in which you answer the questions displayed on the screen. If you take a video (for those with symptoms), please be sure to display your thermometer’s temperature reading and state your temperature reading out loud.
If you are receiving reminders to check in that say “Please remember your emocha check-in!” (SMS and/or PUSH notifications) you can change these in the Profile section of the app. These are automatically generated reminders that you can add, modify, and delete as you need.
If you miss the previous day’s check-in, emocha’s team will follow up with you by chat to support you to complete the check-in.
You must check in at least once per day. Consult your employer for specific check-in policies. emocha’s team reviews check-ins within four business hours between the hours of 9 a.m. and 5 p.m. Eastern Time. Those received after 5 p.m. will be reviewed the following day.
Every check-in is reviewed by members of emocha’s Patient Solutions Team, composed of public health specialists supervised by a Project Manager and trained according to standards set by our Johns Hopkins-affiliated public health advisors. The emocha team will share critical symptoms in accordance with your employer’s policy.
No, your videos are immediately sent to our servers. If you do not have connectivity, the emocha app stores videos in a locked and encrypted manner to protect your privacy. Once you submit a video, only emocha’s team has access to them. emocha’s Patient Solutions Team may share information about your videos with your employer.
Use the in-app chat feature to let the team know about these symptoms, and select “None” in the app. emocha’s Patient Solutions team will review and reach out to you if needed.
If you don’t have a thermometer, we ask that you still submit videos in which you track your symptoms.
You should receive a text message and/or email with instructions on how to set up an account with emocha and download the app. Please note that the account setup link provided in your text message will expire after 24 hours. If your link is expired, send a note to helpdesk@emocha.com and we will send you a new link.
Yes, you will receive text reminders to sign up.
After you sign up, you will receive text messages to remind you to check in at a time established by your employer. Important: the check-in reminders times can be adjusted. Tap the menu icon in the top right of your app and navigate to your “Profile.” Scroll down to “Check-in reminders” to adjust both SMS and push notification check-in reminders.
If you report experiencing a symptom, you will be asked to take a video through the emocha app. On the video, please be sure to show your thermometer’s temperature reading and state your temperature reading out loud. You can also use this video to let us know about any additional information concerning your symptom(s).
Digital Badge
If you receive a yellow badge, it means that there is something of concern reported through your check-in. Please contact your employer for their specific policy. In the meantime, you should continue to report symptoms through the app.
A gray badge indicates that you have not submitted your daily check-in.
You can find your badge expiration at the bottom of your badge screen. For security purposes, the badge also displays the current date and time. Continue checking in to continue receiving up-to-date badges within the app.
The badge will not tell you what to do; this should be communicated through company policy along with emocha enrollment.
If you check in more than once per day, any concerning check-ins will count towards the badge color displayed. For example, if you submit a fever during one of the check-ins, the badge will display as yellow for the rest of the day. If all check-ins have no symptoms reported, then the latest check-in will be green and displayed on the badge.
You can locate the badge in the app by logging in, selecting the menu symbol in the top-right corner, and selecting “Badge” from the menu.
If you accidentally checked in with symptoms, please contact your employer to change your badge color.
For technical support from emocha or assistance with your badge, please contact emocha directly at helpdesk@emocha.com from 9 a.m. to 5 p.m., Monday to Friday.
Kiosk Questions
If you do not have a thermometer, check with your employer about their specific policies.
The kiosk’s check-in will not collect an email address for visitors.
If you check in through the kiosk, you can have your badge sent to your cellphone number as a text message, your email address, or an email address designated by your employer to gain entry to the building.
If you check in through the kiosk, you will not need to take a video.
While you can submit multiple check-ins, any symptomatic check-in will result in a yellow badge. The badge will expire at the time displayed.
Technical Support
For technical support, please contact us at helpdesk@emocha.com or call us at the phone number provided by your employer from 9 a.m. to 5 p.m., Monday through Friday.
