Return-to-Learn Self-Screening Service

To keep your campus safe, a mobile health program offered through your school will remotely monitor and support students, faculty and staff members. Use of the emocha Health app will allow your school to support you in tracking any symptoms you may experience during this time, ensure timely notification for consideration of medical evaluation and/or COVID-19 testing, and enable assessments for return-to-learn programming. Participation in this program is strongly encouraged. Please join us in keeping our campus healthy and safe.

Instructional Video for Students, Faculty and Staff

General Questions

Why am I being asked to participate in this program?

To keep your school community safe in response to the coronavirus pandemic, this program helps support students and staff  in tracking any symptoms they may experience. Use of the emocha Health app will allow us to regularly monitor students and staff  for symptoms and ensure anyone entering campus is symptom-free.

Where can I go to get more information?

emocha provides a HIPAA-secure 2-way chat so that you can reach out to our Patient Solutions team. emocha can respond to questions submitted through this chat. In addition to this FAQ page, your school will provide additional resources to support community members in enrolling in emocha. Resources and contact information for each school are also listed in the emocha app Resources tab.

Is this mandatory?

Check with your school administrators for their specific policy on using emocha. Even if participation is not required, emocha is strongly recommended to help track symptoms in one system. emocha is designed to do this in a streamlined, simplified way for you and for your community.

How long is the program?

The monitoring period is typically 90 days, but will depend on your school’s policies. emocha will let users know when their monitoring period is complete.

How can I access my test results?

emocha does not offer any information regarding testing results. To access results, please contact your testing facility or healthcare provider.

What do I do if there is an emergency?

You should dial 911 in case of emergency.

Which app do I download?

You should download the emocha asynchronous video DOT application from the Apple App Store or the Google Play Store.

Can I use the emocha app from any mobile device?

Yes. During enrollment, the phone number associated with the account will receive the welcome text message and prompt the recipient to download the app, create a password, and log in. Those credentials can be used without any additional text enrollment from other phone numbers or devices.

My emocha account was created under an incorrect phone number. How can I change the phone number?

emocha’s team can update verified contact information, including phone numbers, for users.

My emocha account was created under an incorrect phone number. How can I change the phone number?

If you need to set up multiple accounts on a single device—for example, if you have two faculty members living in the same household—you will select which account to log into when you open the emocha app.

If you have set up a touch ID, face ID, or PIN for an account, a “Select Your Account” window will appear when you open the emocha app. Select which account you want to log into, and enter your PIN or scan your face/touch ID.

Technical Questions

I need help accessing the emocha app. What do I do?

For technical support from emocha or assistance downloading the app, please contact emocha Health directly at 410-864-8587 from 9 a.m. to 5 p.m., Monday to Friday (EST).

What kind of phone do I need to have?

emocha runs on the most basic types of mobile devices, including smartphones and tablets. As long as the mobile device includes a front-facing camera, the emocha mobile app will work. In terms of iPhones and Androids, emocha is designed to support iPhones iOS version 9.3 and up, and Androids version 4.1 and up. 

I don’t use my phone often, will I be able to use the app? How does it work?

The app is easy to use and only involves a few steps. You will click the link sent via SMS or email to set up an emocha username and password. Once you have completed registration, you will be shown the buttons to download the emocha app from either the Apple App Store of the Google Play Store. Once the app is downloaded, log in with the username and password you just created.

Is my information secure?

emocha’s app is fully HIPAA compliant, with end-to-end data encryption. Everything on the app, including submitting a video, is private and secure. It will only be accessed by emocha’s Patient Solutions team, which is composed of public health specialists.

Does the app track my location using GPS or other geolocation data from my phone?

No, the emocha app does not capture or use geolocation data.

At app download, why am I being asked for permission to access camera, audio, and notifications?

When you submit your daily check-in, you will be asked if you are experiencing any symptoms. If yes, you will be asked to record a short video of yourself taking your temperature using a thermometer and stating how you are feeling. For this feature, we need access to your phone’s microphone and video capabilities. This data is automatically encrypted on your phone and securely transferred to the emocha web portal. Only authorized users will have access to your data.

Notifications are used to send you daily check-in reminders. You may also receive notifications that you have unread messages.

What are the password requirements for resetting my password?

Your password must contain at least 8 characters, at least one capital letter, at least 1 number, and at least one special character.

I am still having trouble with the app. What can I do?

Please ensure that you have the latest version of the app downloaded. To update your app, visit the App Store or Google Play store and tap “Update.” If you are still having trouble, contact the emocha team at helpdesk@emocha.com.

Daily Check-ins

What is a check-in?

A check-in is a daily log-in to the emocha app in which you answer the questions displayed on the screen. If you take a video (for those with symptoms), please be sure to display your thermometer’s temperature reading and state your temperature reading out loud.

How do I change my check-in reminders?

If you are receiving reminders to check-in that say “Please remember your emocha check-in!” (SMS and/or PUSH notifications) you can change these in the Profile section of the app. These are automatically generated reminders that you can add, modify, and delete as you need.

What happens if I don’t check in?

If you miss the previous day’s check-in, emocha’s team will follow up with you by chat to support you in completing the check-in.

By what time of day do I need to submit the check-in?

You must check in at least once per day, before arriving at school. Consult your school for specific check-in policies. emocha’s team reviews check-ins within four business hours between the hours of 9 a.m. and 5 p.m. Eastern Time. Those received after 5 p.m. will be reviewed the following day.

Who reviews my videos?

Video submissions, chat questions, and other data are reviewed by emocha’s team of Outreach and Engagement Specialists. These individuals are consultants, not healthcare providers, who are trained to securely review and respond to employee data in accordance with escalation protocols and messaging approved by the employer. emocha Engagement Specialists do not make any medical decisions or medical interpretation of an employee’s data. In the event that a Participant asks a question related to their health, Engagement Specialists direct the Participant to consult with their general practitioner (or other clinical resource provided by the customer, if available). The emocha consultant responds to questions asked by Participants using secure, 2-way chat in the mobile application with educational and/or informational resources (e.g. CDC guidance).

Can I see my video?

No, your videos are immediately sent to our servers. If you do not have connectivity, we store videos in a locked and encrypted manner to protect your privacy. Once you submit a video, only emocha’s team has access to them. emocha’s care team may share information about your videos with your school.

What if I have symptoms that aren’t on the list?

Use the in-app chat feature to let the team know about these symptoms, and select “None” in the app. emocha’s Patient Solutions team will review and reach out to you if needed.

What if I don't have a thermometer?

If you don’t have a thermometer, we ask that you still submit videos in which you track your symptoms.

How do I log into emocha?

You should receive a text message and/or email with instructions on how to set up a username and password with emocha and download the app. Please note that the account setup link provided in your text message will expire after 24 hours. If your link is expired, send a note to helpdesk@emocha.com and we will send you a new link.

Will I be reminded to enroll in emocha?

Yes, you will receive text reminders to sign up.

Why am I receiving daily check-in reminders?

After you sign up, you will receive text messages to remind you to check in at a time established by your school. Important: the check-in reminders times can be adjusted. Tap the menu icon in the top right of your app and navigate to your “Profile.” Scroll down to “Check-in reminders” to adjust both SMS and push notification check-in reminders.

What do I do if I’m prompted to take a video?

If you report experiencing a symptom, you will be asked to take a video through the emocha app. On the video, please be sure to show your thermometer’s temperature reading and state your temperature reading out loud. You can also use this video to let us know about any additional information concerning your symptom(s).

Digital Badge

What happens when I get a yellow badge?

If you receive a yellow badge, it means that there is something of concern reported through your check-in. Please contact your school for their specific policy. In the meantime, you should continue to report symptoms through the app.

What does the gray badge mean?

The gray badge indicates that you have not submitted your daily check-in and you should proceed to completing your check-in.

How long is the badge good for?

You can find your badge expiration at the bottom of your badge screen. For security purposes, the badge also displays the current date and time. Continue checking in to continue receiving up-to-date badges within the app.

Will the badge tell me what to do?

The badge will not tell you what to do; this should be communicated through school policy along with emocha enrollment.

What happens if I check in multiple times a day?

If you check in more than once per day, any concerning submissions will count towards the badge display. For example, if you submit a fever during one of the check-ins, the badge will display as yellow. If all check-ins are asymptomatic, the latest check-in will be displayed on the badge. If all check-ins have no symptoms reported, then the latest check-in will be green and displayed on the badge.

Where do I find the badge in the app?

You can locate the badge in the app by logging in, selecting the menu symbol in the top-right corner, and selecting “Badge” from the menu.

I accidentally checked in with symptoms. Can I change my badge?

If you accidentally checked in with symptoms, please contact emocha at 410-864-8587 from 9 a.m. to 5 p.m., Monday through Friday (EST) and we will help you resolve this issue.

I am having a technical issue with my badge. Who can I contact for help?

For technical support from emocha or assistance with your badge, please contact emocha Health directly at  410-864-8587 from 9 a.m. to 5 p.m., Monday through Friday (EST).

Kiosk Questions

What happens if I am working in the office and get to the location but do not have a thermometer?


If you do not have a thermometer, check with your school about their specific policies. 

What is the difference between a visitor check-in and staff/student check-in?

The kiosk’s check-in will not collect an email address for visitors.

How do I get my badge if I check in through the kiosk?

If you check in through the kiosk, you can have your badge sent to your cellphone number as a text message, your email address, or an email designated by your school to gain entry to the building.

Do I need to take a video if I check in through the kiosk?

If you check in through the kiosk, you will not need to take a video.

Can I submit multiple check-ins through the kiosk?

While you can submit multiple check-ins, any symptomatic check-in will result in a yellow badge. The badge will expire at the time displayed on the form.

Technical Support

For technical support, please contact us at helpdesk@emocha.com or call us at the phone number provided by your employer from 9 a.m. to 5 p.m., Monday through Friday.