Yes. During enrollment, the phone number associated with the account will receive the welcome text message and prompt the recipient to download the app, create a password, and log in. Once these credentials have been created, parents can share this information with the student, and/or with a parent or guardian who may also be completing check-ins on behalf of the student.
Those credentials can be used without any additional text enrollment, and from other phone numbers or devices.
The emocha team can update verified contact information, including phone numbers, for users. Requests to modify student data in the emocha system must first be verified and approved by Santa Fe Christian. Log-in credentials can always be used without any additional text enrollment, and from other phone numbers or devices, without changing the phone number.
If you need to set up multiple accounts on a single device—for example, if you are a parent completing check-ins for two children—you will select which account to log into when you open the emocha app.
If you have set up a touch ID, face ID, or PIN for an account, a “Select Your Account” window will appear when you open the emocha app. Select which account you want to log into, and enter your PIN or scan your face/touch ID.
*TIP*: For families, make sure you can distinguish users based on the ﬁrst three characters.
The emocha app runs on the most basic types of smartphones. As long as the phone includes a front-facing camera, the emocha mobile app will work. In terms of iPhones and Androids, emocha is designed to support iPhones iOS version 10 and up, and Androids version 4.1 and up. You can also use a tablet.
The app is easy to use and only involves a few steps. You can click the link sent via SMS to download the emocha app, and use the username provided in the SMS. You will be taken through a simple password reset workflow to log into the app. The emocha team will provide instructions to ensure you can easily log in.
The emocha app is fully HIPAA compliant, with end-to-end data encryption. Everything on the app, including submitting a video, is private and secure. It will only be accessed by emocha’s Patient Solutions team, composed of public health specialists, or nursing staff at Santa Fe Christian.
When you submit your daily check-in, you will be asked if you are experiencing any symptoms. If yes, you will be asked to record a short video of yourself taking your temperature and stating how you are feeling. For this feature, we need access to your phone’s microphone and video capabilities. This data is automatically encrypted on your phone and securely transferred to the emocha web portal. Only authorized users will have access to your data.
Notifications are used to send you daily check-in reminders. You may also receive notifications that you have unread messages.
Please ensure that you have the latest version of the app downloaded. To update your app, visit the App Store or Google Play store and tap “Update.” If you are still having trouble, contact our team at email@example.com or by phone at (858) 266-9500 from 9 a.m. to 5 p.m., Monday to Friday.
A check-in is a daily log-in to the emocha app in which you answer the questions displayed on the screen. If you take a video (for those with symptoms), please be sure to display your temperature reading and state your temperature reading out loud.
Students in Upper School can complete a check-in using their own device. For Preschool, Lower and Middle School, parents will complete check-ins on behalf of their child. For any student who does not have a smartphone, parents will complete check-ins for their child.
No, your videos are immediately sent to emocha servers. If you do not have connectivity, we store videos in a locked and encrypted manner to protect your privacy. Once you submit a video, only emocha’s team and SFC’s nursing team have access to them.
Santa Fe Christian is requiring faculty and students to provide a temperature reading for daily check-ins. If you don’t have a thermometer, we ask that you still check in to track your symptoms, and take your temperature when you arrive on campus at one of the temperature scanning locations (nurse office, front desk, or assistant principal offices).
You should receive a text message and/or email with instructions on how to download emocha and log in for the first time. The password set up link within your welcome text and email are only valid for 24 hours from time of receipt, so it is important to log in and set up your account on day one. Watch the first video for step-by-step directions.
If you receive a yellow badge, do not come to campus; stay home and contact your Primary Care Provider if you have questions about your symptoms. Continue to check in through the app daily and stay home until you receive a green badge. If you have questions about your ability to return to campus, contact the nurse’s office.
The badge is good for the current day and will expire at midnight. For security purposes, the badge displays the date and time. You should continue check-ins daily to continue receiving up-to-date badges within the app.
Follow the instructions pertaining to each badge color. SFC will be monitoring daily check-ins through a reporting dashboard, so there is no need to show your badge when you arrive at school. If you forget to check-in before arriving at school, you may check in via the app, or manually, using a temperature scanner at the nurse’s office, front desk, or any of the assistant principal offices.
If you check in more than once per day, any concerning submissions will count towards the badge display. For example, if you submit a fever during one of the check-ins, the badge will display as yellow. If all check-ins are asymptomatic, the latest check-in will be displayed on the badge.
If you accidentally checked in with symptoms, please contact emocha (if an employee) at (858) 266-9500 or the nurse’s office (if a parent/student) at (858) 752-8900 x 1010 and we will help you resolve this issue.
For technical support from emocha or assistance with your badge, please contact emocha Health directly at (858) 266-9500 from 9 a.m. to 5 p.m. EST, Monday through Friday, or or the nurse’s office (if a parent/student) at (858) 752-8900 x 1010 from 8 am to 4 pm PST Monday through Friday.
For technical support, please contact us at firstname.lastname@example.org or call us at (858) 266-9500 from 9 a.m. to 5 p.m., Monday through Friday.